1. Test First via 24-Hour Free Trial
Because streaming performance depends significantly on a subscriber's local internet service provider, home Wi-Fi signal strength, and hardware capabilities, we strongly urge every customer to request our 24-Hour Free Trial via WhatsApp before purchasing a paid subscription. The trial allows you to verify stream stability and compatibility on your personal equipment with zero financial commitment.
2. Technical Review & Troubleshooting Window
If you experience persistent streaming difficulties after purchasing a subscription:
- Contact our WhatsApp Support Desk within seven (7) days of your initial purchase date.
- Our technical specialists will work with you to diagnose the issue (verifying server routes, testing alternate player decoders, or providing dedicated secondary DNS settings).
- If our engineering team confirms a persistent service fault originating from our server infrastructure that we are unable to resolve within 7 days, you will be eligible for a full or prorated refund.
3. Non-Refundable Situations
Refunds cannot be issued under the following circumstances:
- Requests submitted after seven (7) calendar days from initial purchase.
- Customer ISP throttling, regional routing restrictions, or local broadband outages where the customer refuses standard diagnostic steps (such as switching to 5 GHz Wi-Fi or testing Cloudflare DNS).
- Account terminations resulting from violations of our Terms of Service (such as unauthorized restreaming or exceeding concurrent connection limits).
- Third-party software fees (such as independent player app lifetime licenses paid to developers like TiviMate or IBO Player).
4. How to Request a Refund Review
To submit a formal refund request, message our WhatsApp Support Desk or email [email protected] with your registered username, transaction receipt date, and a description of the technical issue encountered.